Quality Policy
Our commitment to excellence in technology solutions
At TecnoSalud, quality is not just a goal—it's our foundation. We are committed to delivering exceptional technology solutions that exceed our clients' expectations and drive their success.
We adhere to international quality standards including ISO 9001:2015 for quality management systems and ISO/IEC 27001 for information security management. Our processes are designed to ensure consistent, high-quality deliverables across all projects.
We implement robust security measures and compliance protocols to protect our clients' data and systems. Our team is trained in the latest cybersecurity practices and we conduct regular security audits to maintain the highest standards.
Our success is measured by our clients' success. We maintain a customer satisfaction rate of over 95% through continuous improvement, regular feedback collection, and proactive communication throughout all project phases.
We guarantee: • 99.9% system uptime for managed services • 24/7 technical support for critical systems • Response times: 1 hour for critical issues, 4 hours for high priority, 24 hours for standard requests • Monthly service reports and performance reviews
We are committed to continuous improvement through: • Regular client feedback collection and analysis • Team training and professional development • Technology innovation and adoption of best practices • Internal quality audits and process optimization • Industry certification maintenance and updates
For any quality-related concerns or feedback, please contact our Quality Assurance team: Email: quality@tecnosalud.com Phone: +57 (1) 234-5678 QA Manager: Maria Rodriguez We take all feedback seriously and will respond within 24 hours.